What Standard Life is doing already

Being part of
the scheme

What Standard Life is doing already

Your feedback

Keeping in touch

For Standard Life, the thinking behind the Customer Impact Scheme is already second nature.

A focus on customers has long been central to our culture, indeed our own customer satisfaction programme has been an important part of our business since 1994. We are also enthusiastic supporters of the Treating Customers Fairly (TCF) initiative from the Financial Services Authority (FSA), so we are already doing a lot to make sure our customers are well looked after.

We believe that the Customer Impact Scheme complements these initiatives. Being part of the scheme and embedding its commitments and your feedback into our day to day work will help us to keep building on our achievements.

The Customer Impact Scheme is designed to work in tandem with the FSA's Treating Customers Fairly (TCF) programme. You can find out more about the FSA and TCF at www.fsa.gov.uk.

The first Customer Impact survey results show that 82% of Standard Life's customers agree that we treat them fairly - a good result, but one that we will be working to keep improving. See more of your feedback in our Your Feedback section.